6. Conflict Management (Be A Wise Counsel)

According to the American Management Association a manager spends an at least 24% of their time managing conflict. Conflict can happen in many areas of business. A conflict is considered to be any issue between two or more individuals that can potentially disrupt work. Conflict in business may go beyond the workplace as it can involve customers, suppliers and even competitors.

When a conflict arises, an effective leader should be able to jump in and resolve or at least mitigate the conflict before it affects the business negatively. When properly dealt with, a conflict may even turn out to be positive for your organization.

Effective leadership means you should be good at identifying conflict, and have foresight on how to resolve it. It is also essential to be very rational when faced with confrontation. Conflict management is no doubt one of the most important leadership competencies but Robyn Short cited a study that found 60% of U.S. employees have not received any conflict management skills training. Are you trained to face conflict in the workplace?

Application:

Understand One Another.

Know what each member’s personality is. How each is motivated or demotivated. What leadership style they respond to best in relation to their cultural and social backgrounds. Seek assistance from your human resources department to provide you with personality tests that will help you better understand your team.

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